Services

Platform

• Service Portal, Employee Center
• Integrations: CMDB, 3rd party  
• Mobile Application Development  
• Configurable Workspace
• Predictive Intelligence  
• Virtual Agents 
• Natural Language Understanding 
• Reporting
• Knowledge Management
• Performance Analytics 
• Localization
• CMDB

 IT Operations Management

• Service Mapping
• Discovery

 IT Service Management

• Incident Management
• Major Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management
• Request Fulfillment
• Service Portfolio Management

Public Sector Digital Services (PSDS)

• Government Services Portal
• Government Service Catalog
• Agent Workspace
• Guided Decisions
• Customer Central

Security Ops and Risk Management  

• Global Risk and Compliance
• Security Incident  Management   
• Vulnerability Response Management  

 Customer Service Management  

• Field Service Management  
• Contract Management
• Customer and Partner Portals
• Request Fulfillment
• Asset Management

IT Business and Asset Management

• Demand Management
• Portfolio and Project Management
• Financial Management  
• Hardware, Software Asset Management

Human Resource Service Delivery  

• Case Management
• Employee Journey
• Workspace, Playbooks
   

 We bring our ServiceNow implementation experience to the table to ensure your business has the best possible guidance regarding:

• Best Practices
• Transition Change Management
• Usability and User Adoption
• Supportability

We work with our customers to understand what they need, provide thoughtful designs, and deliver the best possible solution through our development. 

We are happy to support your implementation after go-live and walk side-by-side with you throughout your journey.

We are ServiceNow certified instructors and curriculum developers. 

We  build custom training materials based on your branding and implementation, including:

• Videos
• Quick Reference Cards
• Guided Tours
• Instructor Slides
• Participant Guides